Hello
Allow me to introduce myself and what I bring to the table
Greetings and welcome to my professional journey! I'm Marcia Armstrong, a results driven professional with a rich background spanning administration, finance, client relations, and operational optimisation. Over the course of my career, I've thrived in nurturing long-lasting client connections by offering strategic guidance, ensuring top-tier service delivery, and consistently exceeding expectations.
Resume
Experience
2021 - Present
Personal Finance Strategist
A Purpose Life
I specialise in fostering financial empowerment through tailored workshops and consultations. I've significantly increased participant knowledge in financial concepts by 95%, while also optimising corporate accounting systemss.
These efforts directly contribute to customer success by enhancing financial literacy and efficiency, ultimately fostering stronger client relationships and satisfaction.
2011 - 2020
Financial Analyst
Citibank
I spearheaded meticulous management control processes for the Barbados market, ensuring a flawless record of client transaction payment remittance, with a steadfast commitment to maintaining a 'zero breach' standard. By identifying and mitigating operational risks to the Bank and its partners, I upheld stringent regulatory compliance standards.
Additionally, I fostered collaborative relationships with third-party vendors, reinforcing internal controls within the Barbados branch, all contributing to the overarching goal of enhancing customer success management.
Portfolio
¨Education is the passport to the future, for tomorrow belongs to those who prepare for it today." - Malcolm X
Welcome to my portfolio. Here you will find a showcase of customer-centric achievements.
Testimonials
I am excited to showcase testimonials from colleagues and partners who have witnessed my dedication and contributions firsthand. These testimonials highlight my professional skills, work ethic, and positive impact within various team environments. I invite you to explore these testimonials to gain insight into my capabilities and the value I can bring to your organization.
Get in Touch
Bridgetown
Barbados
246 834-2389